Any update on when this problem might get permanently fixed?
As a VIP customer, it is incredibly frustrating not being able to watch all my shows and videos from other shows due to the length of time it is taking for the videos to load and play. Whenever you fast forward to a later time within the video, I am left having to wait 30 to 60 seconds for the video to replay.
It would be helpful if you provided regular updates on the progress being made on resolving this issue.
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